We value our customers and strive to provide you with an exceptional experience. We want you to feel confident and satisfied with your selection. Please read the following information regarding our shipping and repair policy:

Shipping Policy

  1. Order Processing Time: Once you place an order with us, please allow 2 to 3 weeks for processing and production. Since our pieces are made to order, this timeframe ensures that we deliver high-quality products.

  2. Free Shipping: We offer free shipping for all orders. However, customs duties may be generated according to the receiving address. Custom duties are likely to be charged by the courier company and are the responsibility of the customer.

  3. Courier Companies: We partner with reliable courier companies to ensure secure and timely

delivery of your jewelry. For orders within the EU and the UK, we use Royal Mail or DPD. For orders in the Americas, we use FedEx-America. For orders in Asia, we use SF Express.

Thank you for choosing HDAS. We appreciate your trust and look forward to serving you.

Repair Policy

HDAS stand behind the quality of our products and offer repair services to address any issues that may arise. Please familiarize yourself with the following information regarding our repair policy:

  1. Free Repairs: We provide a free 2-year warranty for our jewelry. Within the warranty period, we provide free repair service for jewelry damaged due to manufacturing defects or craftsmanship issues. This includes repairs for stones that may have become loose or fallen out, faulty clasps, or any other issue related to the production process.

  2. Customer Responsibility: It is important to note that our 2-year warranty does not cover damages caused by customer negligence, mishandling, or improper care. This includes but is not limited to damage resulting from accidents, improper cleaning methods, exposure to harsh chemicals, or wear and tear from regular use.

  3. Repair Fees: For repairs outside the warranty period or for damages not covered by our warranty, a repair fee may be applied. The fee will depend on the extent of the repair required. Our customer service team will provide you with an estimate of the repair cost before proceeding with any work.

4. Repair Process: If your jewelry requires repair within the warranty period, please contact our customer service team to initiate the process. They will guide you through the necessary steps. Once we receive the item, our skilled craftsmen will assess the damage and proceed with the repair process.

Please note that the repair process may take some time, depending on the complexity of the repair and our current workload. We will make every effort to complete the repair promptly and return your jewelry to you in excellent condition.